Dealing with no. It’s hard, isn’t it? However, in doTERRA, or in any direct sales company, you need to get used to hearing “No“. We have to learn how to effectively deal with this. But first, know that you are not alone. Read on to learn how I personally deal with a “No” in my doTERRA direct sales business.
“No, Not Now” vs “No, Not Ever”
“Not now” and “Not ever” are two totally different things. 🙂 Not now, means they might be open later. But not ever, means they are unlikely to be open to it at any point. Today, we’ll deal with the “No, not ever” response.
I Had A “No, Not Ever” Today
This morning, I had a message from a girl who is becoming a friend of mine. She had been thinking about joining doTERRA for the business opportunity in addition to our products. I opened her email right away because I was really excited. I thought “This is it! This is number four towards the Rose oil promotion!” I’ve been working so hard for that Rose oil, and it’s a limited time. Except, when I opened her email and read it, the answer was “No.” Not only “No, not right now.” But she said, “No, I”m joining a competing company and won’t be buying your product.“
I Had A Normal Emotional Response
As you can imagine, I felt super disappointed. I felt sad. I felt like beating myself up for not following the “perfect formula” for getting her to enroll with me instead. It hurt because I’m working my tail off to find business builders, and finding them is like finding a needle in a haystack. I even felt…. rejected. A negative little voice whispered, “She didn’t choose me.” But you know what? All of that emotion isn’t the place you want to come from when you reply. All of those feelings around dealing with “No”? They are all about you. They aren’t about the person you are replying to. You want the reply to focus on the other person instead of yourself.
Take Emotions Out Of Your Response
Seriously. You can have your cry or be angry later. Emotions are healthy and natural. Dealing with no can bring them out in full force. Emotions are expected in the situation! So go talk to a friend, Use your emotional oils. Do whatever you need to do. However, in your actual reply when dealing with a “No” response, do everyone a favor. Remove your perfectly normal emotional response from the game. This is first and foremost NOT about you or any feelings you may be having. Keep your reply professional. Depending on your relationship with the person, you may reassure them that this doesn’t impact your friendship. Or simply wish them well on their venture. Be bigger. This is a huge opportunity to leave a good name and impression on your doTERRA business. Don’t blow it.
Note: It’s Okay To Wait On Replying
If your emotions are truly in the way, give it a few hours or even a whole day. It’s perfectly okay to wait until you can reply in a kind and thoughtful manner. However, you need to respond within a day or two. Otherwise, it’s going to come across negatively to the other person.
Dealing With No & 3 Key Things To Include In Your Reply
Now that you’ve stepped back from the knee jerk emotional response, there are three things you will need to craft into your reply. Including these three elements will leave the best possible impression and showcase you in the best light. It will also go far to preserve your current and future relationship.
Respect their decision. Do not try to talk them out of it or change their mind. This is one of those times that you want to simply listen.
Validate their decision. Recognize that they have put careful thought into their decision-making process. Acknowledge that and validate their reasons if they choose to share them with you.
3. Leave Them Feeling Good
Every contact you make for your doTERRA business should have this end goal. Always leave the other person feeling good about themselves. Yes, even when they have just said “No, not ever”. Especially then.
Preserve The Relationship
You never know how things may turn out down the road. But I can tell you one thing. They will remember exactly how you responded to them. Let’s not close doors. They might not be your next business builder, or even a customer anymore, but you still have things in common They may already be a close friend or a potential one. Even if you don’t know them that well, you have some form of a business relationship. Maintain that.
Why Preserve The Relationship?
Why bother preserving the relationship? They said, “No, not ever.” I won’t see them again, right? Um, wrong. Maybe that new company won’t work out as well as they thought. Or maybe it does and they run into someone looking for YOUR company instead of theirs. Who are they going to refer? What if the new company doesn’t carry a certain product and they want to buy an item or two from yours quietly “on the side”? There are so many scenarios like this! Don’t close doors. Instead, continue to be your warm friendly awesome self! This lets them know in a clear non-verbal manner that you are there for them if they change their mind.
Let Go Of Your Emotional Investment
This is one of the hardest parts for me. I’m probably the most emotionally invested doTERRA business builder out there. I put my whole heart into everyone. With a doTERRA business, we spend time answering questions and helping them as they are considering enrollment options. I answer wellness related questions and brainstorm with essential oil solutions. We develop a real and warm relationship and I do everything I can to help. I take the time to get to know people because I care about them. I care about their success and wellness. This makes me extremely good at what I do.
However, I’ve learned that in dealing with a “No, not ever” response, you absolutely need to step back from that. Let go of any emotional investment you had in this area. You are no longer their “go to person”. Set a healthy boundary, and stick with that boundary. Emotionally, you are moving on to invest in the next person who will say “Yes!”.
Refer Them Back To Their New Upline
Your reply to a “No” response is all about being kind and professional. However, it isn’t about being walked on. When dealing with the “No, not ever” response who joins a different company, or even someone else within yours, you are well within healthy boundaries to refer questions back to the new upline. That new upline is the one getting all the benefit, so they need to be doing all the mentoring and heavy work. If a question takes longer than a quick 2 sentence reply or I’m being asked more than one or two questions, I will absolutely refer them back to their upline. Your essential oil and doTERRA business knowledge is a benefit to you and to those who choose to invest in you. You are not obligated to spend hours sharing that with a person who chose to invest in someone else.
Move On To Your Next Yes
Lastly, and most importantly. The most effective method of dealing with no is to move on to the next “Yes!”. I use my frustration and disappointment to propel me forward instead of backward. Maybe it’s time to join Facebook groups to make new contacts, I follow up with previous contacts. Or I set up a one on one chat with someone else who is close to enrolling. My best way of dealing with no is doing something solid to move forward. Instead of being bogged down by dealing with no, I focus on finding my next “Yes”. Most often, I will sit down and do an email blast of follow-ups right away. This means I am personally contacting 5-10 new people on the same day as I get that “No.” Don’t let dealing with “No” get you down, let it motivate you!
Join Me On Facebook!
In conclusion, I hope “Dealing With No” was helpful to you! Have you been thinking about starting your own doTERRA business? There’s no better time to learn about it! I want to invite you to join me on Facebook in my essential oil education community, Exploring Essential Oils. I can’t wait to get to know you. Maybe you will even be my next “Yes!”